Frequently Asked Question

  • What is Happy Minds?

    Happy Minds is an online counselling platform for Nepalese people residing in and outside of Nepal. We encourage people who suffer from mental health issues such as anxiety disorder, depression, post-traumatic stress disorder or anyone who has experienced unfortunate situations in life, such as sexual assault, domestic violence, gender-based violence and more to get counselling. We provide convenient, discreet and affordable access to accredited therapists anytime, anywhere, through a computer or tablet.

  • Who are the counsellors?

    Counsellors on Happy Minds are experienced and accredited psychologists and clinical social workers or licensed professional counsellors. All of them have a master’s degree or a Doctorate Degree in their field. Their work focuses on gender-based violence, trauma healing, trauma release, depression, anxiety disorder, post-traumatic stress disorder, bipolar disorder, suicide prevention and more. While their experience, expertise and background vary, they all have 2 to 8 years of hands-on experience.

  • How long until I am matched with a counsellor?

    To provide you with a counsellor with most relevant experience can take between 1- 48 hours depending on the counsellor’s availability.

  • How does the session operate?

    Once we confirm your session date/time, you and your counsellor will get a zoom code which will be your private and secure place to communicate. Good internet connection and silent environment is recommended to ensure a smooth and uninterrupted session.

  • How do live online sessions work?

    You will be provided with a link that connects you with your counsellor (technical support will be available if needed). The session will be allocated between 45 to 60 minutes where audio connection is a must, however, a webcam is also encouraged for better face-to-face like setting.

  • What is the role of Happy Minds Nepal?

    The mental health experts and counsellors are independent professionals who are willing to work directly with you, for you. These professionals are not employees of G.G. Corporation Pvt. Ltd. and the company does not oversee them professionally. Happy Minds aims to promote better mental health and wellness amongst Nepali people, be it based in Nepal or outside of Nepal. Our mission is to build, maintain and support a platform that encourages people to communicate about their psychological distress with professionals and to facilitate this channel so they can get the most out of their interaction.

  • Can I stay anonymous?

    When you connect with us, we will ask you for a name, this can be your first name or any nickname that you prefer to be addressed as when communicating with us at Happy Minds. We will ask for your contact information for emergency situations, this is kept safe in our system and only be used at times when the counsellor believes that you or someone might be in danger.

    Our counsellors would have signed a non-disclosure agreement with G.G. Corporation Pvt Ltd before starting the session that requests to keep your personal information strictly confidential.

  • How is my privacy protected?
    • We have created an online platform to encourage people to connect with mental health professionals in a discreet manner, if you do not want to share your personally identifiable information (PII), we respect that.
    • The communication between you and your counsellor during the live session is not recorded. Any notes and records written by the counsellor stays with them and only be disclosed to police/hospital upon request under legal/emergency circumstances.
    • We do not corporate or work with any third-party company or employer, so nothing needs to be shared or filed for any other purpose.
  • How can I get started with Happy Minds?
    Please submit a callback request form or
    Call: +977 9847908762 / +977 9813270026